CONTACT CENTER

TRAINING

CONTACT CENTER TRAINING PROGRAM & COURSES

We provide a variety of in-house or public short courses program that will suit your needs. Certification for Individual Competency is available on request. Here below some of our training program that are categorized into Soft Skill, Technical Knowledge and Management Cource.

OUR TRAINING

SOFT SKILL

Customer Service Telephony Skills
Effective Business Writing
Effective Communication
Handling & Resolving Complaint
Skill Sincerely Serving You
Effective Leadership Principles & Actions
Improving Presentation Skill

TECHNICAL KNOWLEDGE

Basic Knowledge Contact Center
Data Analysis
Performance Management (KPI)
Quality Assurance
Workforce Management
Contact Center Leader (TL & Supervisor)
Contact Center Operations Management
Contact Center People Management
Contact Center Leadership & Business Management

CONTACT CENTER PROFESSIONAL CERTIFICATION

Certification Mission
Objectives
Program

Gallery

Training Contact Center

For more information and details