Program Details
Objectives :
- Understanding the deepest essence of the communication.
- Understanding the importance of upholding the principles of effective communication.
- Deepen the skills to manage personal resources for producing meaningful communication.
- Deepen the ability to recognize self-and other’s communication styles for harmony and productive interaction results.
- Improve Listening skills in a global context.
- Increase the Ability to be an effective communicator.
Outline :
1. Communication Essence
- a. What is Communication.
- b. Communication Objective.
- c. Role of Communication.
- d. Communication Category.
- e. Effective Communication Components.
2. Communication Principles
- a. People are Honest.
- b. Highest Purpose.
- c. Positive Process.
- d. Win -win Outcome.
- e. Commitment to Integrity.
3. Communication Is Relationship
- a. Communication Chain.
- b. Words, Tone & Body Language.
- c. Physical & Non – Physical Reality.
- d. Managing Self Talk.
- e. Brain Rules for Communication.
4. Communication Style at Work
- a. Style Identification.
- b. The Four Style of Communication.
- c. Communication Strategy.
- d. Productive Communication.
- e. Managing Conflict.
5. Active Listening
- a. Content Listening.
- b. Structured Listening.
- c. Global Listening.
- d. Questioning & Backtracking.
- e. Open Ended and Closed Quest.
6. Role Play
- a. Word, Tone & Body Language.
- b. Principles Application.
- c. Managing Self Talk.
- d. Productive Communication.
- e. Active Listening.
Other Information
Target Participants:
- Manager.
- Senior Agent.
- Team Leader
- Supervisor
Duration : 2 Days Program
