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In-house or public short courses program that will suit your needs! We also provide certification program for individual competency which is available on request.


Successful contact center should be managed with the right strategy, referring to the strategic direction, run on the basis of organizational values and culture, and manage effective and efficient customer contact in order to generate customer satisfaction.

Customer Satisfaction Survey & Contact Audit
Customer Satisfaction Survey & Contact Audit

Contact Center has a unique environment, therefore, an appropriate method is needed to obtain a value of customer satisfaction that can reflect the actual conditions.

Our Contact Center Solution


Contact Center Solution & Developments

Contact center and customer service are the very front lines for the company to interact with its customer, we could help you reveal its potential to be more than simply an interaction point.

Health Check

Get an overview or portrait of your operational and strategic aspect of contact center and walk-in center, as well as providing recommendation program of development or performance improvement.


Assist you to set-up and developing contact center & walk-in center from scratch to operational with In-house or Full Outsourcing (BPO) business scheme, from drafting RFP/RFQ, proposing business case, developing blueprint to operational and expansion plan.


Revamp or improve all aspect of contact center & walk-in center including performance management, workforce management, daily managing operational, transaction monitoring, people management & other specific development areas.


Experience our mentoring and coaching program to strengthen the ability of contact center personnel in improving knowledge, skills at once or in applying  development or improvement of your contact center.

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