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High Level KPI Contact Center

High Level KPI Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…

Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…

Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental…

Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set.…

Contact Center Leadership & Business Management

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best…

Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Operation Management

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to…

Contact Center Workforce Management

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…

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