skip to Main Content
021-2278-5644 info@excelis.co.id
10 Kesalahan Yang Sering Terjadi Dalam Interpretasi KPI Contact Center

10 Kesalahan Yang Sering Terjadi Dalam Interpretasi KPI Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat memberikan kontribusi yang…

View the Portfolio
High Level KPI Contact Center

High Level KPI Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat memberikan kontribusi yang…

View the Portfolio
Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability to identify the character of an effective leader.…

View the Portfolio
Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that a Good Model will hep us get to…

View the Portfolio
Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft a flow that is meaningful for the audience…

View the Portfolio
Contact Center Leadership & Business Management

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center Business. To equip participants with the leading principles…

View the Portfolio
Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants to gain insights and ideas from the world…

View the Portfolio
Contact Center Operation Management

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants to gain insights and ideas from the world…

View the Portfolio
Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to be able to carry out that role as leader effectively. Know business environment…

View the Portfolio
Back To Top