Portfolio In Grayscale

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat memberikan kontribusi yang…

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat memberikan kontribusi yang…

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability to identify the character of an effective leader.…

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that a Good Model will hep us get to…

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft a flow that is meaningful for the audience…

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center Business. To equip participants with the leading principles…

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants to gain insights and ideas from the world…

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants to gain insights and ideas from the world…

Objectives : Know the role of the leader in the contact center and how to be able to carry out that role as leader effectively. Know business environment…