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High Level KPI Contact Center

High Level KPI Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat memberikan kontribusi yang…

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Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability to identify the character of an effective leader.…

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Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that a Good Model will hep us get to…

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Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft a flow that is meaningful for the audience…

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Contact Center Leadership & Business Management

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center Business. To equip participants with the leading principles…

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Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants to gain insights and ideas from the world…

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Contact Center Operation Management

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants to gain insights and ideas from the world…

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Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to be able to carry out that role as leader effectively. Know business environment…

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Contact Center Workforce Management

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence. Know the factors that influence the staff scheduling. Learn how to do real…

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