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High Level KPI Contact Center
High Level KPI Contact Center
Online Sharing

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan contact center yang dijalankan dapat…

Effective Leadership Principles And Actions
Effective Leadership Principles and Actions
People Development

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability to identify the character of…

Productive Behaviour At Work
Productive Behaviour at Work
People Development

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that a Good Model will hep…

Mindful Presentation
Mindful Presentation
People Development

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft a flow that is meaningful…

Contact Center Leadership & Business Management
Contact Center Leadership & Business Management
Technical Knowledge & Management

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center Business. To equip participants with…

Contact Center People Management
Contact Center People Management
Technical Knowledge & Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants to gain insights and ideas…

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