Online Training – Managing Digital Interaction
Post Series: Public Program
- 1.Performance Management KPI (Key Performance Indicator)
- 2.Strengths – Focused to Develop Successful Leaders
- 3.Strengths – Focused to Develop Successful Leaders Copy
- 4.Online Training – Best Practice Contact Center KPI
- 5.Online Training – Customer Satisfaction Survey
- 6.PUBLIC PROGRAM CALENDER 2024 ONLINE/OFFLINE
- 7.Online Training – Contact Center Quality Assurance
- 8.Online Training – Productive Behavior at Work
- 9.Online Training – Microsoft PowerPoint for Trainers & Presenters
- 10.Online Training – Contact Center Data Analysis & Reporting
- 11.Online Training – Workforce Management
- 12.Online Training – Fundamental Contact Center Knowledge
- 13.Online Training – Contact Center Performance Management (KPI)
- 14.Online Training – Effective Business Writing (Email)
- 15.Online Training – Managing Digital Interaction
- 16.Online Training – Team Leader Competency
- 17.Online Training – Contact Center Operation Management
- 18.Online Training – Contact Center People Management
- 19.Online Training – Performance Management (KPI)
- 20.Offline Training – Training for Trainers
Introduction :
Untuk memenuhi kebutuhan masyarakat yang beragam, organisasi harus menyediakan berbagai kanal layanan. Setiap kanal memerlukan keahlian khusus karena media dan perilaku pelanggan berbeda-beda. Layanan media sosial, misalnya, meninggalkan jejak digital yang harus ditangani dengan sempurna. Program ini dirancang untuk meningkatkan keterampilan peserta dalam merespons interaksi tertulis dengan cara yang tepat, luwes, dan humanis, menghindari kesan formalitas.
Modul Pelatihan :
- Pelayanan Pelanggan di Era Digital
- Mengelola Media Sosial untuk Contact Center
- KPI untuk Kanal Media Sosial
- Standar Interaksi untuk Media Sosial
- Kemampuan Interaksi di Media Sosial
Jadwal Pelatihan :
- 24-25 Sep 2024 (2 Days) 09.00 – 15.00 WIB
Program Benefit:
- E-sertifikat.
Training Invesment : 800.000,- /orang
Contact Person:
Dea – 085781858110