The objective of ECCP Certification is to establish professional competency standards of high performance for the job roles requirement within contact center and customer service area. ECCP Certification is designed through professional development framework consisting of:
Best practice competency standard of contact center / customer service to the job requirements and drive result based performance.
Testing the validated competency and ability to perform on the job in accordance with best practice standard.
Customized design to fulfill client requirement to get the whole picture of individual professional for development plan.