Certification Mission

Excelis Contact Center Professional Certification (ECCP Certification) is the international certifying standard for the contact center and customer service profession. It was established to response the need of contact  center and customer service function within company, government and also professionals of the contact  center outsourcing.

The mission of ECCP Certification is to elevate the performance of contact center/customer service  professional by advancing soft skill, technical knowledge and managerial knowledge as well base on best  practice standard that instills commitment to high performance, professionalism, integrity and  improvement.