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Self Improvement
Self Improvement
September 28, 2021

Self Improvement

Introduction : Salah satu konsep hidup yang ditetapkan alam semesta ini adalah pertumbuhan. Seperti pertumbuhan manusia diawali sejak bayi hingga…

Performance Management Contact Center
Performance Management Contact Center
September 28, 2021

Performance Management Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan tujuan tertentu. Organisasi tersebut mengharapkan…

Powerpoint Presentation Design – Basic Typography, Text Layout, And Font Hierarchy
Powerpoint Presentation Design – Basic Typography, Text Layout, and Font Hierarchy
September 28, 2021

Powerpoint Presentation Design – Basic Typography, Text Layout, and Font Hierarchy

Introduction : Training lanjutan kali ini akan membahas pemilihan dan penggunaan font, penempatan text box dalam slides, serta menentukan font…

Effective Leadership Principles And Actions
Effective Leadership Principles and Actions
January 14, 2021

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability…

Productive Behaviour At Work
Productive Behaviour at Work
January 14, 2021

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that…

Mindful Presentation
Mindful Presentation
January 14, 2021

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft…

Contact Center Leadership & Business Management
Contact Center Leadership & Business Management
January 6, 2021

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center…

Contact Center People Management
Contact Center People Management
January 6, 2021

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants…

Contact Center Operation Management
Contact Center Operation Management
January 6, 2021

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants…

Contact Center Leader Competency
Contact Center Leader Competency
January 6, 2021

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to be able to carry out…

Contact Center Workforce Management
Contact Center Workforce Management
January 6, 2021

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence. Know the factors that influence…

Contact Center Quality Assurance
Contact Center Quality Assurance
January 6, 2021

Contact Center Quality Assurance

Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice. Learn how to determine service…

Contact Center Performance Management
Contact Center Performance Management
January 6, 2021

Contact Center Performance Management

Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best practice Contact Center KPIs. Provide…

Contact Center Data Analysis
Contact Center Data Analysis
January 6, 2021

Contact Center Data Analysis

Objectives : Enrich professional insight & competence in contact centers in terms of data analysis and interpretation. Learn the analysis…

Fundamental Contact Center Knowledge
Fundamental Contact Center Knowledge
January 6, 2021

Fundamental Contact Center Knowledge

Objectives : Provide an overview of the world of contact center work. Know the purpose and benefits of a contact…

Effective Communication
Effective Communication
January 6, 2021

Effective Communication

Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the principles of effective communication. Deepen…

Handling And Resolving Customer Complaint
Handling and Resolving Customer Complaint
January 6, 2021

Handling and Resolving Customer Complaint

Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers and the strategy to handle…

Customer Service Telephony Skills
Customer Service Telephony Skills
January 6, 2021

Customer Service Telephony Skills

Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the ability to manage personal resources…

Effective Business Writing
Effective Business Writing
January 6, 2021

Effective Business Writing

Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability to manage emotions and inner…

Sincerely Serving You
Sincerely Serving You
January 5, 2021

Sincerely Serving You

Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine service which comes from Heart…

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