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Program Details

Objectives :

  • Improve the understanding that everyone might be different from one another in fundamental aspects.
  • Enhance the understanding that a Good Model will hep us get to know better our behavior and others.
  • What behaviours do we tend to exhibit?.
  • Increase the ability to recognize self-strength that can be utilized to achieve peak performance.
  • Enhance the ability to recognize excessive behaviour that can lead to confict.
  • Increase the ability to apply strategies in maintaining productive relationship with other.

Outline :

1. Human Challenges at Work.

  • a. Human Differences in Fundamental Aspects.
  • b. The Differences encourage Conflicts and Stress.

2. Creating a Better Prediction.

  • a. Better Prediction with a Good Model.
  • b. The People Model (Assertiveness and Responsiveness).
  • c. Self-Check List Behaviour Inventory.

3. What’s Is Your Style?

  • a. Driver.
  • b. Analytical.
  • c. Expressive.
  • d. Amiable.

4. Managing Behaviour to Reach Peak Productivity.

  • a. Potential Strengths of Your Style.
  • b. Find Ways to Capitalize Your Strengths.
  • c. Avoid Overused or Misapplied.

5. Understand The Extreme, Inappropriate and Inflexible Behaviour.

  • a. Autocratic.
  • b. Avoiding.
  • c. Attacking.
  • d. Acquiescing.

6. Maintaining Relationships

  • a. Flexing to People Differences.
  • b. The Process to Productive Behaviour.
  • c. Identifying Somesone’s Style.
  • d. Flexing in Special Situations.

Other Information

Target Participants: 

  • Agent.
  • Senior Agent.
  • Team Leader
  • Supervisor
  • Manager

Duration : 2 Days Program

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