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Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants…

Contact Center Operation Manager

Contact Center Operation Manager

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants…

Contact Center Workforce Management

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence. Know the factors that influence…

Contact Center Quality Assurance

Contact Center Quality Assurance

Objectives : Know QA purpose and process based on contact center best practice. Learn how to determine service quality attributes,…

Contact Center Data Analysis

Contact Center Data Analysis

Objectives : Enrich professional insight & competence in contact centers in terms of data analysis and interpretation. Learn the analysis…

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