Contact Center Leadership & Business Management
Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center…
Contact Center People Management
Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants…
Contact Center Operation Management
Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants…
Contact Center Leader Competency
Objectives : Know the role of the leader in the contact center and how to be able to carry out…
Contact Center Workforce Management
Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence. Know the factors that influence…
Contact Center Quality Assurance
Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice. Learn how to determine service…
Contact Center Performance Management
Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best practice Contact Center KPIs. Provide…
Contact Center Data Analysis
Objectives : Enrich professional insight & competence in contact centers in terms of data analysis and interpretation. Learn the analysis…
Fundamental Contact Center Knowledge
Objectives : Provide an overview of the world of contact center work. Know the purpose and benefits of a contact…