Effective Communication
Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the principles of effective communication. Deepen…
Handling and Resolving Customer Complaint
Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers and the strategy to handle…
Customer Service Telephony Skills
Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the ability to manage personal resources…
Effective Business Writing
Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability to manage emotions and inner…
Sincerely Serving You
Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine service which comes from Heart…