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Coaching As An Effective People Development Method

Coaching as An Effective People Development Method

Introduction : Jika Anda bertanya, “Mengapa Coaching yang selama ini diimplementasikan ternyata kurang efektif dalam memberikan hasil?”. Melalui sesi ini Anda akan mendapatkan tips-tips dalam melaksanakan Coaching yang efektif, dimulai…

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Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability to identify the character of an effective leader. Increase understanding…

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Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that a Good Model will hep us get to know better…

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Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft a flow that is meaningful for the audience perceptive. Improve…

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The Essential Contact Center Knowledge

The Essential Contact Center Knowledge

Introduction : Dunia contact center sangat unik, menarik, sekaligus menantang. Bagi kebanyakan orang yang belum paham akan dunia contact center yang sebenarnya, akan menganggap kalau bekerja di industri contact center…

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Contact Center Leadership & Management

Contact Center Leadership & Management

Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center Business. To equip participants with the leading principles & practices…

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Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants to gain insights and ideas from the world wide best…

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Contact Center Operation Manager

Contact Center Operation Manager

Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants to gain insights and ideas from the world wide best…

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Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to be able to carry out that role as leader effectively. Know business environment in the…

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