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CONTACT CENTER

CUSTOMER SATISFACTION SURVEY

Customer satisfaction is the main purpose of a service in the contact center. Contact Center has a unique environment, therefore, an appropriate method is needed to obtain a value of customer satisfaction that can reflect the actual conditions.

The solution we provide to you is carry out a survey or provide a mentoring program and set up the system, so you can do it the right way.

In addition to measure the level of satisfaction, customer satisfaction survey results can also be used as feedback whether the service we provide is in accordance with customer expectations or not.

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