CONTACT CENTER

Customer satisfaction is the main purpose of a service in the contact center. Contact Center has a unique environment, therefore, an appropriate method is needed to obtain a value of customer satisfaction that can reflect the actual conditions.

The solution we provide to you is carry out a survey or provide a mentoring program and set up the system, so you can do it the right way.

In addition to measure the level of satisfaction, customer satisfaction survey results can also be used as feedback whether the service we provide is in accordance with customer expectations or not.

To achieve a high standard of service, depending on customer perspective is not enough. An expert’s feedback is also required to get more detailed input of what things are still lacking and need to get improvement.

Contact Audit is the solution we provide, to get to know the value of your contact center service from the point of view of experts. In the contact audit, we use the standard interactions and procedures used in your contact center, our expert will perform the quality monitoring  to ensure correctly how the excellent service is done effectively.