Contact Center Training

ABOUT CONTACT CENTER TRAINING

We provide a variety of in-house or public short courses program that will suit your needs. Certification for Individual Competency is available on request. Here below some of our training program that are categorized into Soft Skill, Technical Knowledge and Management Cource.

OUR TRAINING

SOFT SKILL

Customer Service Telephony Skills
Effective Business Writing
Effective Communication
Delight Your Customer
Handling & Resolving Complaint
Managing Digital Interaction
Skill Sincerely Serving You
Telesales Professional

TECHNICAL KNOWLEDGE

Basic Knowledge Contact Center
Data Analysis
Performance Management (KPI)
Quality Assurance
Workforce Management
Contact Center Leader (TL & Supervisor)
Contact Center Operations Management
Contact Center People Management
Contact Center Leadership & Business Management

MANAGEMENT COURSE

Becoming an Empowered and Initiative Person
Building High Performance Team
Building Service Culture
Coaching, Mentoring and Counseling
Communication at Work
Effective Leadership Principles & Actions
Improving Presentation Skill
Productive Behavior at Work

FOR MORE INFORMATION DETAIL PLEAS CONTACT US