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021-2278-5644 info@excelis.co.id

CONTACT CENTER TRAINING

ABOUT CONTACT CENTER TRAINING

We provide a variety of in-house or public short courses program that will suit your needs. Certification for Individual Competency is available on request. Here below some of our training program that are categorized into Soft Skill, Technical Knowledge and Management Cource.

OUR TRAINING

SOFT SKILL
  • Handling & Resolving Complaint
  • Customer Service Telephony Skills
  • Email & Business Writing
  • Effective Coaching & Calibration
  • Building Professional Call Center Agent
  • Contact Center Trainer
  • Service Excellence
TECHNICAL KNOWLEDGE
  • Engaging With Social Media
  • Workforce Management
  • Contact Center Fundamental Principles
  • Best Practice of KPI Contact Center
  • Quality Assurance
  • Data Analyst & Reporting
MANAGEMENT COURSE
  • Becoming Leader in Contact Center (TL/Supervisor/ Manager)
  • Contact Center Operations Management
  • Managing People in Contact Center

FOR MORE INFORMATION DETAIL PLEAS CONTACT US

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