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021-2278-5644 info@excelis.co.id

CONTACT CENTER TRAINING

ABOUT CONTACT CENTER TRAINING

We provide a variety of in-house or public short courses program that will suit your needs. Certification for Individual Competency is available on request. Here below some of our training program that are categorized into Soft Skill, Technical Knowledge and Management Cource.

OUR TRAINING

SOFT SKILL
  • Customer Service Telephony Skills
  • Effective Business Writing
  • Effective Communication
  • Delight Your Customer
  • Handling & Resolving Complaint
  • Managing Digital Interaction
  • Skill Sincerely Serving You
  • Telesales Professional
TECHNICAL KNOWLEDGE
  • Basic Knowledge Contact Center
  • Data Analysis
  • Performance Management (KPI)
  • Quality Assurance
  • Workforce Management
  • Contact Center Leader (TL & Supervisor)
  • Contact Center Operations Management
  • Contact Center People Management
  • Contact Center Leadership & Business Management
MANAGEMENT COURSE
  • Becoming an Empowered and Initiative Person
  • Building High Performance Team
  • Building Service Culture
  • Coaching, Mentoring and Counseling
  • Communication at Work
  • Effective Leadership Principles & Actions
  • Improving Presentation Skill
  • Productive Behavior at Work

FOR MORE INFORMATION DETAIL PLEAS CONTACT US

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