Contact Center Training

ABOUT CONTACT CENTER TRAINING

We provide a variety of in-house or public short courses program that will suit your needs. Certification for Individual Competency is available on request. Here below some of our training program that are categorized into Soft Skill, Technical Knowledge and Management Cource.

OUR TRAINING

SOFT SKILL

Handling & Resolving Complaint
Customer Service Telephony Skills
Email & Business Writing
Effective Coaching & Calibration
Building Professional Call Center Agent
Contact Center Trainer
Service Excellence

TECHNICAL KNOWLEDGE

Engaging With Social Media
Workforce Management
Contact Center Fundamental Principles
Best Practice of KPI Contact Center
Quality Assurance
Data Analyst & Reporting

MANAGEMENT COURSE

Becoming Leader in Contact Center (TL/Supervisor/ Manager)
Contact Center Operations Management
Managing People in Contact Center

FOR MORE INFORMATION DETAIL PLEAS CONTACT US