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To achieve a high standard of service, depending on customer perspective is not enough. An expert’s feedback is also required to get more detailed input of what things are still lacking and need to get improvement.

Contact Audit is the solution we provide, to get to know the value of your contact center service from the point of view of experts. In the contact audit, we use the standard interactions and procedures used in your contact center, our expert will perform the quality monitoring to ensure correctly how the excellent service is done effectively.

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