Self Improvement
Introduction : Salah satu konsep hidup yang ditetapkan alam semesta ini adalah pertumbuhan. Seperti pertumbuhan…
Performance Management Contact Center
Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…
Powerpoint Presentation Design – Basic Typography, Text Layout, and Font Hierarchy
Introduction : Training lanjutan kali ini akan membahas pemilihan dan penggunaan font, penempatan text box…
Effective Leadership Principles and Actions
Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…
Productive Behaviour at Work
Objectives : Improve the understanding that everyone might be different from one another in fundamental…
Mindful Presentation
Objectives : Increase Understanding of the preparations that must be made before the presentation set.…
Contact Center Leadership & Business Management
Objectives : To allow participants to gain insights and ideas from the world wide best…
Contact Center People Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Operation Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Leader Competency
Objectives : Know the role of the leader in the contact center and how to…
Contact Center Workforce Management
Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…
Contact Center Quality Assurance
Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…