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Self Improvement

Self Improvement

Introduction : Salah satu konsep hidup yang ditetapkan alam semesta ini adalah pertumbuhan. Seperti pertumbuhan…

Performance Management Contact Center

Performance Management Contact Center

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…

Powerpoint Presentation Design – Basic Typography, Text Layout, And Font Hierarchy

Powerpoint Presentation Design – Basic Typography, Text Layout, and Font Hierarchy

Introduction : Training lanjutan kali ini akan membahas pemilihan dan penggunaan font, penempatan text box…

Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…

Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental…

Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set.…

Contact Center Leadership & Business Management

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best…

Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Operation Management

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to…

Contact Center Workforce Management

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…

Contact Center Quality Assurance

Contact Center Quality Assurance

Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…

Contact Center Performance Management

Contact Center Performance Management

Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best…

Contact Center Data Analysis

Contact Center Data Analysis

Objectives : Enrich professional insight & competence in contact centers in terms of data analysis…

Fundamental Contact Center Knowledge

Fundamental Contact Center Knowledge

Objectives : Provide an overview of the world of contact center work. Know the purpose…

Effective Communication

Effective Communication

Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the…

Handling And Resolving Customer Complaint

Handling and Resolving Customer Complaint

Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers…

Customer Service Telephony Skills

Customer Service Telephony Skills

Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the…

Effective Business Writing

Effective Business Writing

Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability…

Sincerely Serving You

Sincerely Serving You

Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine…

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