10 Kesalahan Yang Sering Terjadi Dalam Interpretasi KPI Contact Center
Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…
High Level KPI Contact Center
Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…
Effective Leadership Principles and Actions
Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…
Productive Behaviour at Work
Objectives : Improve the understanding that everyone might be different from one another in fundamental…
Mindful Presentation
Objectives : Increase Understanding of the preparations that must be made before the presentation set.…
Contact Center Leadership & Business Management
Objectives : To allow participants to gain insights and ideas from the world wide best…
Contact Center People Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Operation Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Leader Competency
Objectives : Know the role of the leader in the contact center and how to…
Contact Center Workforce Management
Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…
Contact Center Quality Assurance
Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…
Contact Center Performance Management
Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best…
Contact Center Data Analysis
Objectives : Enrich professional insight & competence in contact centers in terms of data analysis…
Fundamental Contact Center Knowledge
Objectives : Provide an overview of the world of contact center work. Know the purpose…
Effective Communication
Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the…
Handling and Resolving Customer Complaint
Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers…
Customer Service Telephony Skills
Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the…
Effective Business Writing
Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability…
Sincerely Serving You
Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine…