Contact Center Workforce Management
Introduction : Contact Center adalah unit kerja yang unik, berbeda dengan fungsi atau unit kerja…
Managing Our Behaviour for Higher Productivity at Work
Introduction : Dimanapun kita berada, terdapat potensi bagi kita untuk bertemu dan berinteraksi dengan orang…
Contact Center Quality Assurance
Introduction : Quality Assurance (QA) sering disebut juga dengan Quality Monitoring adalah suatu kegiatan untuk…
Powerpoint Presentation Design – Templating A Theme
Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat…
Effective Business Writing
Introduction : Salah satu cara ampuh untuk membangun reputasi perusahaan adalah melalui penyediaan komunikasi tertulis…
Powerpoint Presentation Design – Things to Avoid
Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat…
Key Success Factor for Managing Contact Center
Introduction : Sukses mengelola contact center adalah tentang bagaimana: - Memahami misi contact center dibangun…
Tips for Effective Coaching
Introduction : Saat menerima undangan "coaching" tidak semua orang bisa menerima dengan lapang dada, apalagi…
Effective Leadership Principles and Actions
Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…
Productive Behaviour at Work
Objectives : Improve the understanding that everyone might be different from one another in fundamental…
Mindful Presentation
Objectives : Increase Understanding of the preparations that must be made before the presentation set.…
The Essential Contact Center Knowledge
Introduction : Dunia contact center sangat unik, menarik, sekaligus menantang. Bagi kebanyakan orang yang belum…
Contact Center Leadership & Business Management
Objectives : To allow participants to gain insights and ideas from the world wide best…
Contact Center People Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Operation Management
Objectives : To equip participants with the leading principles & practices related to Contact Center…
Contact Center Leader Competency
Objectives : Know the role of the leader in the contact center and how to…
Contact Center Workforce Management
Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…
Contact Center Quality Assurance
Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…
Contact Center Performance Management
Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best…
Contact Center Data Analysis
Objectives : Enrich professional insight & competence in contact centers in terms of data analysis…
Fundamental Contact Center Knowledge
Objectives : Provide an overview of the world of contact center work. Know the purpose…
Effective Communication
Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the…
Handling and Resolving Customer Complaint
Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers…
Customer Service Telephony Skills
Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the…
Effective Business Writing
Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability…
Sincerely Serving You
Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine…