Portfolio Columns

Introduction : Sebuah organisasi di dalam membangun dan menjalankan contact center pasti memiliki harapan dan…

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…

Objectives : Improve the understanding that everyone might be different from one another in fundamental…

Objectives : Increase Understanding of the preparations that must be made before the presentation set.…

Objectives : To allow participants to gain insights and ideas from the world wide best…

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Objectives : Know the role of the leader in the contact center and how to…

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…

Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…

Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best…

Objectives : Enrich professional insight & competence in contact centers in terms of data analysis…

Objectives : Provide an overview of the world of contact center work. Know the purpose…

Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the…

Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers…

Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the…

Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability…

Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine…