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Powerpoint Presentation Design – Templating A Theme

Powerpoint Presentation Design – Templating A Theme

Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat…

Effective Business Writing

Effective Business Writing

Introduction : Salah satu cara ampuh untuk membangun reputasi perusahaan adalah melalui penyediaan komunikasi tertulis…

Powerpoint Presentation Design – Things To Avoid

Powerpoint Presentation Design – Things to Avoid

Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat…

Key Success Factor For Managing Contact Center

Key Success Factor for Managing Contact Center

Introduction : Sukses mengelola contact center adalah tentang bagaimana: - Memahami misi contact center dibangun…

Tips For Effective Coaching

Tips for Effective Coaching

Introduction : Saat menerima undangan "coaching" tidak semua orang bisa menerima dengan lapang dada, apalagi…

Effective Leadership Principles And Actions

Effective Leadership Principles and Actions

Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and…

Productive Behaviour At Work

Productive Behaviour at Work

Objectives : Improve the understanding that everyone might be different from one another in fundamental…

Mindful Presentation

Mindful Presentation

Objectives : Increase Understanding of the preparations that must be made before the presentation set.…

The Essential Contact Center Knowledge

The Essential Contact Center Knowledge

Introduction : Dunia contact center sangat unik, menarik, sekaligus menantang. Bagi kebanyakan orang yang belum…

Contact Center Leadership & Business Management

Contact Center Leadership & Business Management

Objectives : To allow participants to gain insights and ideas from the world wide best…

Contact Center People Management

Contact Center People Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Operation Management

Contact Center Operation Management

Objectives : To equip participants with the leading principles & practices related to Contact Center…

Contact Center Leader Competency

Contact Center Leader Competency

Objectives : Know the role of the leader in the contact center and how to…

Contact Center Workforce Management

Contact Center Workforce Management

Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence.…

Contact Center Quality Assurance

Contact Center Quality Assurance

Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice.…

Contact Center Performance Management

Contact Center Performance Management

Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best…

Contact Center Data Analysis

Contact Center Data Analysis

Objectives : Enrich professional insight & competence in contact centers in terms of data analysis…

Fundamental Contact Center Knowledge

Fundamental Contact Center Knowledge

Objectives : Provide an overview of the world of contact center work. Know the purpose…

Effective Communication

Effective Communication

Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the…

Handling And Resolving Customer Complaint

Handling and Resolving Customer Complaint

Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers…

Customer Service Telephony Skills

Customer Service Telephony Skills

Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the…

Effective Business Writing

Effective Business Writing

Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability…

Sincerely Serving You

Sincerely Serving You

Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine…

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