Contact Center Workforce Management
Introduction : Contact Center adalah unit kerja yang unik, berbeda dengan fungsi atau unit kerja lainnya di perusahaan. Selain padat…
Managing Our Behaviour for Higher Productivity at Work
Introduction : Dimanapun kita berada, terdapat potensi bagi kita untuk bertemu dan berinteraksi dengan orang lain tak terkecuali di lingkungan…
Contact Center Quality Assurance
Introduction : Quality Assurance (QA) sering disebut juga dengan Quality Monitoring adalah suatu kegiatan untuk memantau, mengukur dan meningkatkan kualitas…
Powerpoint Presentation Design – Templating A Theme
Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat presentasi untuk menyampaikan ide, mengenalkan…
Effective Business Writing
Introduction : Salah satu cara ampuh untuk membangun reputasi perusahaan adalah melalui penyediaan komunikasi tertulis yang berkualitas untuk pelanggan. Beberapa…
Powerpoint Presentation Design – Things to Avoid
Introduction : Powerpoint adalah salah satu tools yang umum digunakan di dunia kerja dalam membuat presentasi untuk menyampaikan ide, mengenalkan…
Key Success Factor for Managing Contact Center
Introduction : Sukses mengelola contact center adalah tentang bagaimana: - Memahami misi contact center dibangun dalam sebuah organisasi. - Merencanakan…
Tips for Effective Coaching
Introduction : Saat menerima undangan "coaching" tidak semua orang bisa menerima dengan lapang dada, apalagi merasa bahagia. Sebagian besar meresponnya…
Effective Leadership Principles and Actions
Objectives : Understand self-readiness in carrying out leadership roles. Increase understanding of the differences and leadership functions. Increase the ability…
Productive Behaviour at Work
Objectives : Improve the understanding that everyone might be different from one another in fundamental aspects. Enhance the understanding that…
Mindful Presentation
Objectives : Increase Understanding of the preparations that must be made before the presentation set. Enhance the Ability to craft…
The Essential Contact Center Knowledge
Introduction : Dunia contact center sangat unik, menarik, sekaligus menantang. Bagi kebanyakan orang yang belum paham akan dunia contact center…
Contact Center Leadership & Business Management
Objectives : To allow participants to gain insights and ideas from the world wide best practice of the Contact Center…
Contact Center People Management
Objectives : To equip participants with the leading principles & practices related to Contact Center People Management. To allow participants…
Contact Center Operation Management
Objectives : To equip participants with the leading principles & practices related to Contact Center Operations Management. To allow participants…
Contact Center Leader Competency
Objectives : Know the role of the leader in the contact center and how to be able to carry out…
Contact Center Workforce Management
Objectives : Know the Forecasting-Staffing-Scheduling process in contact center operations, and the factors that influence. Know the factors that influence…
Contact Center Quality Assurance
Objectives : Know Quality Assurance (QA) purpose and process based on contact center best practice. Learn how to determine service…
Contact Center Performance Management
Objectives : Recognizing the key success factors in managing Contact Center. Learn what is best practice Contact Center KPIs. Provide…
Contact Center Data Analysis
Objectives : Enrich professional insight & competence in contact centers in terms of data analysis and interpretation. Learn the analysis…
Fundamental Contact Center Knowledge
Objectives : Provide an overview of the world of contact center work. Know the purpose and benefits of a contact…
Effective Communication
Objectives : Understanding the deepest essence of the communication. Understanding the importance of upholding the principles of effective communication. Deepen…
Handling and Resolving Customer Complaint
Objectives : Improve the ability to identify reasons customers complain. Identifying types of difficult customers and the strategy to handle…
Customer Service Telephony Skills
Objectives : Deepen understanding of the profound purpose of doing telephone service activities. Increase the ability to manage personal resources…
Effective Business Writing
Objectives : Understand the importance of upholding the principles of effective communication. Improve the ability to manage emotions and inner…
Sincerely Serving You
Objectives : Better understand the repertoire of Indonesian Service Culture. Enhance self-awareness to using genuine service which comes from Heart…