Online Training – Performance Management (KPI)
Post Series: Public Program
- 1.Performance Management KPI (Key Performance Indicator)
- 2.Strengths – Focused to Develop Successful Leaders
- 3.Strengths – Focused to Develop Successful Leaders Copy
- 4.Online Training – Best Practice Contact Center KPI
- 5.Online Training – Customer Satisfaction Survey
- 6.PUBLIC PROGRAM CALENDER 2024 ONLINE/OFFLINE
- 7.Online Training – Contact Center Quality Assurance
- 8.Online Training – Productive Behavior at Work
- 9.Online Training – Microsoft PowerPoint for Trainers & Presenters
- 10.Online Training – Contact Center Data Analysis & Reporting
- 11.Online Training – Workforce Management
- 12.Online Training – Fundamental Contact Center Knowledge
- 13.Online Training – Contact Center Performance Management (KPI)
- 14.Online Training – Effective Business Writing (Email)
- 15.Online Training – Managing Digital Interaction
- 16.Online Training – Team Leader Competency
- 17.Online Training – Contact Center Operation Management
- 18.Online Training – Contact Center People Management
- 19.Online Training – Performance Management (KPI)
- 20.Offline Training – Training for Trainers
Introduction :
Seperti halnya instrumen penerbangan pada panel pesawat terbang, Key Performance Indicator harus diinterpretasikan secara bersama-sama sebagai satu kesatuan. Contact Center yang dikelola dengan baik, akan selalu menganalisa hubungan antar satu KPI dengan KPI yang lainnya, sehingga kita akan mendapatkan gambaran yang menyeluruh atas apa yang terjadi pada Contact Center yang kita kelola. Pemahaman tentang apa dan bagaimana mengelola KPI Contact Center secara benar, akan sangat membantu kita untuk menciptakan tata kelola Contact Center dengan sebaik-baiknya.
Modul Pelatihan :
- Alur Proses Pelayanan Contact Center
- Klasifikasi, Pengertian & Rumusan KPI Contact Center
- Prinsip Dasar Penetapan KPI
- Mapping KPI Contact Center berdasarkan Fungsi
- Manajemen KPI Untuk Kinerja Contact Center
Jadwal Pelatihan :
-
27 – 28 Nov 2024 (2 Days)
09.00 – 15.00 WIB
Program Benefit:
- E-sertifikat.
Training Invesment : 1.000.000,- /peserta
Contact Person:
Dea – 085781858110