Online Training – Team Leader Competency
Post Series: Public Program
- 1.Performance Management KPI (Key Performance Indicator)
- 2.Strengths – Focused to Develop Successful Leaders
- 3.Strengths – Focused to Develop Successful Leaders Copy
- 4.Online Training – Best Practice Contact Center KPI
- 5.Online Training – Customer Satisfaction Survey
- 6.PUBLIC PROGRAM CALENDER 2024 ONLINE/OFFLINE
- 7.Online Training – Contact Center Quality Assurance
- 8.Online Training – Productive Behavior at Work
- 9.Online Training – Microsoft PowerPoint for Trainers & Presenters
- 10.Online Training – Contact Center Data Analysis & Reporting
- 11.Online Training – Workforce Management
- 12.Online Training – Fundamental Contact Center Knowledge
- 13.Online Training – Contact Center Performance Management (KPI)
- 14.Online Training – Effective Business Writing (Email)
- 15.Online Training – Managing Digital Interaction
- 16.Online Training – Team Leader Competency
- 17.Online Training – Contact Center Operation Management
- 18.Online Training – Contact Center People Management
- 19.Online Training – Performance Management (KPI)
- 20.Offline Training – Training for Trainers
Introduction :
Di contact center, manusia adalah komponen utama dalam menyediakan layanan berkualitas seragam. Hal ini lebih sulit dibandingkan industri manufaktur karena setiap individu memiliki perbedaan dalam daya tangkap, memori, karakter, dan faktor lainnya yang memengaruhi pelayanan. Oleh karena itu, mengelola contact center memerlukan personel dengan kemampuan memimpin dan manajerial yang baik di semua tingkat.
Modul Pelatihan :
- Leadership in Contact Center
- KPI Utama Contact Center
- Daily Managing Contact Center
- Quality Assurance
- Effective Feedback-Coaching
Jadwal Pelatihan :
- 17-19 Sep 2024 (3 Days) 09.00 – 15.00 WIB
Program Benefit:
- E-sertifikat.
Training Invesment : 2.000.000,- /orang
Contact Person:
Dea – 085781858110
