Online Training – Fundamental Contact Center Knowledge
Post Series: Public Program
- 1.Performance Management KPI (Key Performance Indicator)
- 2.Strengths – Focused to Develop Successful Leaders
- 3.Strengths – Focused to Develop Successful Leaders Copy
- 4.Online Training – Best Practice Contact Center KPI
- 5.Online Training – Customer Satisfaction Survey
- 6.PUBLIC PROGRAM CALENDER 2024 ONLINE/OFFLINE
- 7.Online Training – Contact Center Quality Assurance
- 8.Online Training – Productive Behavior at Work
- 9.Online Training – Microsoft PowerPoint for Trainers & Presenters
- 10.Online Training – Contact Center Data Analysis & Reporting
- 11.Online Training – Workforce Management
- 12.Online Training – Fundamental Contact Center Knowledge
- 13.Online Training – Contact Center Performance Management (KPI)
- 14.Online Training – Effective Business Writing (Email)
- 15.Online Training – Managing Digital Interaction
- 16.Online Training – Team Leader Competency
- 17.Online Training – Contact Center Operation Management
- 18.Online Training – Contact Center People Management
- 19.Online Training – Performance Management (KPI)
- 20.Offline Training – Training for Trainers
Introduction :
Memahami fungsi contact center dapat menjadi tantangan, baik untuk staf entry level maupun posisi manajerial, terutama dalam situasi job rotation. Pengetahuan yang tepat sangat penting untuk menikmati dan mencintai pekerjaan di contact center. Pelatihan ini akan memberikan pemahaman dasar yang jelas dan komprehensif tentang contact center, membuka peluang karir yang menjanjikan dalam industri ini.
Modul Pelatihan :
- Pengenalan tentang Contact Center
- Kemampuan & Pengetahuan Dasar Contact Center Agent
- Karir di Contact Center
- Dasar-Dasar Mengelola Contact Center
Jadwal Pelatihan :
- 6-7 Aug 2024 (2 Days) 09.00 – 15.00 WIB
Program Benefit:
- E-sertifikat.
Training Invesment : 1.000.000,- /orang
Contact Person:
Dea – 085781858110
