Excelis Indonesia – Pursuing Excellence

Pursuing Excellence In Every Aspects

Pioneered by experts in field of contact center and human capital development in Indonesia, Excelis as it’s name implies, represents Excellence as our very fundamental values in helping business and industries in Indonesia, especially companies which is implementing Contact center that exhibit great concerns for customer relationship.

Our Expertise

Contact Center Solution & Development

Human Capital Development

Experiential & Simulation Learning

Contact Center Solution & Developments

Contact center and customer service are the very front lines for the company to interact with its customer, we could help you reveal its potential to be more than simply an interaction point.

Training

In-house or public short courses program that will suit your needs! We also provide certification program for individual competency which is available on request.

Consultancy

Successful contact center should be managed with the right strategy, referring to the strategic direction, run on the basis of organizational values and culture, and manage effective and efficient customer contact in order to generate customer satisfaction.

Customer Satisfaction Survey & Contact Audit

Contact Center has a unique environment, therefore, an appropriate method is needed to obtain a value of customer satisfaction that can reflect the actual conditions.

Our Contact Center Solution

Health Check

Get an overview or portrait of your operational and strategic aspect of contact center and walk-in center, as well as providing recommendation program of development or performance improvement.

Development

Assist you to set-up and developing contact center & walk-in center from scratch to operational with In-house or Full Outsourcing (BPO) business scheme, from drafting RFP/RFQ, proposing business case, developing blueprint to operational and expansion plan.

Improvement

Revamp or improve all aspect of contact center & walk-in center including performance management, workforce management, daily managing operational, transaction monitoring, people management & other specific development areas.

Coaching

Experience our mentoring and coaching program to strengthen the ability of contact center personnel in improving knowledge, skills at once or in applying development or improvement of your contact center.

Human Capital Development

Human capital is the stock of competencies, knowledge, social and personality attributes, including creativity, embodied in the ability of employee to perform. Our support will help your company’s constant needs of human capital development to be congruent with its very core objectives and values.